When you visit an AAA Five-Diamond resort such as Mohegan Sun Casino in Connecticut, you know you are going to have a great experience.
That’s because every point of contact you have with the staff is a memorable one, says Jeff Hamilton, President and General Manager. “That’s where we have a competitive advantage,” he told me, in an exclusive interview for Forbes.com. “We urge our staff to think about the emotion of the experience they are creating.”
That high level of luxury service also applies to the Mandara Spa on property, where I had a massage and a pedicure. Emily Hurlock, the spa supervisor told me, “Right now – due to COVID — a place where you can go for pampering is so important. And the safety and wellness of our guests is our top priority. We provide world-class services in a safe environment.”
Founded in Bali, Indonesia in 1995, Mandara Spa is an award-winning global spa sensation with locations in four continents, 22 cities and aboard 15 cruise ships. An ethos encompassing well-being practices from around the world, Mandara Spa is renowned for its time-honored therapies, which infuse ancient Balinese healing touches, traditional European therapies and regional influences – all melding together to provide the most unique and indulgent spa treatments.
Sumptuous massages, rejuvenating facials, soothing wraps and exotic scrubs headline the roster of tried-and-true therapies that extend experiences that are as luxurious as they are therapeutic and as magical as they are real. And yes, there is magic to be found in your Before and After experience. I can attest to that!
The Mandara spa features 13 treatment rooms for massages and facials and actually has two locations on site – one in the Sky Tower and yet another in the Earth Tower – something remarkable that I’ve never seen at a resort before. You simply visit the location nearest to your guest room!
“Our most popular treatments are our Elemis massages and facials,” Ms. Hurlock told me.
Signature services include Mandara Customized Massage, Mandara Signature Facial and Fire and Ice Massage. “The Fire and Ice Massage ($270, 90 minutes) combines hot and cold therapies, using heated basalt stones and cool gels to relieve stress. “The hot stones add comfort, especially when it’s cold outside,” she added.
You may also like the indigenous Mandara coffee and coconut milk body polish ($100), whereby you are rubbed, scrubbed, buffed and sloughed with a loving touch.
One of my personal favorites – and I have experienced this treatment at several Mandara Spas on cruise ships – is the Frangipani (plumeria) Nourishing Hair and Scalp Treatment,($35)/. I don’t know about you, but I find it to be the utmost in decadence to have my head and scalp massaged – with the aroma of Tahitian flowers, no less. You are immediately transported to the islands.
The Fire and Ice pedicure was one of the best pedicures I’ve ever received (only bested by a pedicure in Poland I once had, where the technician spent nearly two hours pampering my feet before she even applied any polish). Elise, my Mandara Spa technician, used a variety of silky creams, clay masks and hot towels before she applied color to my toes. Afterwards my feet look like they just stepped out of Vogue Magazine. “I do the magic,” Elise told me, and indeed she did. Abracadabra!
For more about my Wanderlust travels, please Follow me on Instagram at @DebbiKickham.